Refund Policy

At State Beach Resort & Spa, we strive to provide a seamless booking and stay experience for all our guests. We understand that travel plans may change, and we aim to handle refund requests in a fair and transparent manner. Please read our refund policy carefully before making a reservation.

Eligibility for Refund

• Refunds are applicable only for bookings made directly through our official website: statebeachresort.com.
• Refund requests must align with our Cancellation Policy terms.
• Bookings made through third-party platforms must follow their respective refund policies.

Refund Process

• Refunds for bookings paid by cash, cheque, or bank transfer will be processed via cheque.
• Online refunds for payments made via our website will be initiated within 7–10 working days.
• Credit/debit card refunds may take up to 15 working days depending on your bank or payment gateway.
• The original receipt or payment confirmation must be presented to process any refund.

Refund Deductions

• All cancellations done via credit/debit card will incur a 5% processing fee, which will be deducted from the refund amount.
• In case of event or group bookings, applicable service tax (12.36%) on the advance paid will be non-refundable.

Non-Refundable Scenarios

• No-shows or early departures are non-refundable.
• Bookings cancelled beyond the free cancellation window as per our Cancellation Policy.
• Postponement of bookings is treated as a cancellation and follows the standard policy.

Need Help?

For any refund-related queries, feel free to contact us:

State Beach Resort & Spa
Building # 1C2, 1C2A, 1C2B, 1C2C
Cannanore Cantonment Area, Payyambalam,
Kannur, Kerala, India – 670001

Phone: +91 497 3550228
Mobile: +91 80868 88286
Email: info@statebeachresort.com